Role of A Leader

• Understanding the elevated role, influence and impact of Managers and the importance of visibly leading at all times

Hiring the Very Best Every Time

• Involving Manager in front line hiring decisions
• Hiring the best leaders and building bench strength using "the Jordan Rule"

Developing People for Unprecedented Results

• Creating and nurturing a mentor program to improve performance and reduce attrition
• Identifying and preparing future leaders to ensure a steady flow of ready leaders
• Implementing monthly planning, execution and communication processes to meet and exceed monthly objectives

Creating Your Highest Employee Satisfaction

• Building a culture of winning through Agent recognition
• Developing, sustaining and measuring front line satisfaction
• Promoting a positive perception to enhance approachability and strengthen leadership platform
• Identifying and dissolving potential issues proactively

Building Strong Teams

• Edifying to strengthen the team
• Building self-directed teams through a peer-to-peer process to improve accountability
• Driving development of people and performance results through teamwork techniques that promote a "united way"

Driving Key Metrics For Maximum Impact

• Hitting performance homeruns by using a shared metric management approach
• Maximizing communication, satisfaction and performance results through effective and interactive meetings
• Accurately forecasting monthly performance metrics and creating a plan to overcome challenges to exceed goals
• Impacting floor performance by assisting front leaders in beating key metrics

System of Success

• Creating an execution plan for the 3-M's of the System of Success
• Matrix Management
• Meeting of the Minds
• Messaging the Masses