mtb5 leadership workshops are designed to enhance and inspire exceptional leadership in your call center.

mastering the big 5 leadership workshops show Supervisors, Managers, and Site Directors how through strong leadership and a simple yet dynamic System of Success they can transform their Team and Call Center into an energizing asset that engages employees, increases sales, improves service and lifts quality performance, all while reducing costly employee attrition.

Supervisor Workshop
 Every key outcome of the workshop is relevant and reality-based for immediate transfer to the job for front-line leaders
 2 hours upfront for Managers/Site Director knowledge transfer to reinforce usage on the job
 2 day workshop targeted to Supervisor level; customized components based upon client needs
 Supervisors take away an on the job Impact Plan to measurably improve big 5 performance
 1 hour wrap up with site leadership to provide feedback and reinforcement strategies and tools

Manager and Site Director Workshop
 Every key outcome of the workshop is relevant and reality-based for immediate transfer to the job for Managers and Site Directors
 Hands-on problem solving, planning and development of a System of Success to measurably improve big 5 performance center-wide
 2 day workshop elevates understanding of the role, influence and impact of outstanding leadership and reinforces the key outcomes of all workshops to maximize results
 Site Directors lead the charge for their sites and work closely with workshop facilitators
 1 hour wrap up with site leadership to provide feedback and reinforcement strategies and tools

mtb5 educates and matures Leaders by defining the differences between management and leadership and how to lead teams to success at every level.

It's all about winning. It's all about mastering the big 5.